| Introduction |
1 |
| Chapter 1 |
Volunteering: A Quest For The Human Spirit
The Influence of Religion
Other Influences Affecting Volunteering
Case Scenario: Lea
|
4
|
| Chapter 2 |
Know Your Organization
History
Governance
Structure and Processes
Funding
Personnel Practices
Organizational Culture
Mission, Goals, and Objectives
Community Relationships
Case Scenario: Tina |
11
|
| Chapter 3 |
Proper Volunteer Behavior
Dress Code
Gifts and Gratuities
Attendance/Tardiness
Being Highly Personal With Clients
Dating Clients or Co-workers
Confidentiality
Misconduct
Qualities and Attitudes Students Bring to the Assignment
Handling Hostility
Dealing with Self Determination
Case Scenario: Monica
|
18
|
| Chapter 4 |
Orientation
What You Can Expect
The Orientation Process
Matching the Volunteer to the Job
Identifying an Appropriate Volunteer Placement
Preparing for the First Interview
Making a Good First Impression
Case Scenario: Dorothy
|
24
|
| Chapter 5 |
Training
What to Expect
Dealing With Negative Experiences
Being Sensitive to People Different from Yourself
Case Scenario: Joe
|
30
|
| Chapter 6 |
Proper Agency Practices
Investing in Volunteers
Providing Written Materials
Safety Precautions
Liability Coverage
Proper Procedures
Sexual Harassment
Nondiscriminatory Practices
Case Scenario: Bob
Case Scenario: Single Mothers
|
35
|
| Chapter 7 |
Being Responsive to Supervision
Types of Supervision
Being a Productive Subordinate
Ways to Respond When Things Do Not Go Well
Dealing With Ethical Dilemmas
Being Evaluated By Your Supervisor
***Student Evaluation
Case Scenario: Kim
|
41
|
| Chapter 8 |
Developing a Learning Contract
Community Service Learning Contract
Establishing Learning Objectives
Assessing the Agency and the Supervisor
***Student Evaluation of Voluntary Placement
***Volunteer Evaluation of Supervisor
Case Scenario: Mary |
49
|
| Chapter 9 |
Writing a Journal
Using a Journal to Explore Ideas
Examining Critical Elements
***Community Service Journal
Case Scenario: Tom
Case Scenario: Jenny |
56
|
| Chapter 10 |
Interviewing
What is an Interview?
Understanding Yourself and Your Feelings
Understanding the Behavior of the Person You are Interviewing
Conducting the Interview
Techniques to Help You in Interviewing
Guiding an Interview Through Questions
Helping Clients to Help Themselves
How to Deal With the Client Who Doesn't Want to Talk
Keep Your Discussions Confidential
The Importance of Listening
Case Scenario: Lisa
|
63
|
| Chapter 11 |
Managing Time and Stress
Juggling Several Roles Simultaneously
Setting Priorities
Additional Steps to Use Time Productively
Dealing With Stress
***Community Service Time Sheet
Case Scenario: Tony
|
70
|
| Chapter 12 |
Fostering a Team Spirit
Asking Questions to Facilitate Discussions
Running Effective Meetings
Avoiding Excessive Conformity
Participating in Team Activities
Creating a Time Line For Activities
***Time-Line Chart For Church Track Meet
Generating Creative Ideas
Reframing the Issue to Stimulate Novelty
Case Scenario: Karen
|
78
|
| Chapter 13 |
Global Perspective on Volunteering: Opportunities & Challenges
Volunteer Opportunities
International Issues in Social Welfare
Cultural Exchange Opportunities
International Organizations
Voluntary International Programs
Nongovernmental Organizations (NGO)
Factors to Consider in Vounteering Abroad
Resources for Volunteering in Overseas |
89
|
| Appendix |
Appendix I: Perceptions of the Community
Appendix II: National and Community Services Act
Appendix III: Websites for Community Services
Appendix IV: Community Resources for Volunteer Work
Appendix V: Corporation for National Service
Appendix VI: State Commissions on Community Service
Appendix VII: Resources Cited
Appendix VIII: Additional Resources |
|
| Index |
132 |
| ***Charts |
|
